Privacy Policy

Prakāśa Bloom – A House for Transformation ("we", "us", "our") is committed to protecting your privacy and ensuring your personal information is handled safely, respectfully, and in accordance with Australian privacy laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We may collect personal information including but not limited to:

Full name
Email address
Phone number
Billing and payment information
Health and wellbeing information (where voluntarily disclosed)
Emergency contact details (for retreats and in-person events)
Questionnaire and intake form responses
Communication records (emails, messages, enquiries)
Website usage data (cookies, analytics, IP address, browser type)

2. How We Collect Information

We collect information when you:

Book or enquire about services, retreats, or programs
Register for events, workshops, or waitlists
Complete intake forms, applications, or questionnaires
Subscribe to email communications
Participate in online or in-person services
Visit our website
Communicate with us via email, social media, or direct message

3. How We Use Your Information

We use your personal information to:

Provide and deliver our services
Manage bookings, payments, and communications
Send relevant updates, information, and resources
Provide customer support
Improve our offerings and services
Maintain safety in retreat and group environments
Meet legal, regulatory, and compliance obligations

4. Sensitive Information

Some services may involve the voluntary sharing of sensitive personal information, including health or emotional wellbeing details.

This information:

Is collected only where necessary
Is treated confidentially
Is used solely to support your safety, wellbeing, and participation
Is not shared without consent unless required by law

5. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information may be stored digitally or physically and is only accessible to authorised personnel.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

Your information may only be shared:

With trusted service providers (e.g. booking systems, payment processors, email platforms)
Where required by law
Where necessary to protect safety
With your explicit consent

7. Marketing & Communications

By subscribing to our mailing list or registering for services, you consent to receive relevant communications from us.

You may unsubscribe at any time using the link provided in emails or by contacting us directly.

8. Cookies & Website Data

Our website may use cookies and analytics tools to improve user experience and understand website usage.

You may disable cookies via your browser settings if you prefer.

9. Access & Correction

You have the right to:

Access your personal information
Request corrections
Request deletion (where legally permitted)

Requests can be made by contacting us directly.

10. Data Retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, and operate our business.

11. Third-Party Platforms

We may use third-party platforms for bookings, payments, communications, and content delivery.

These platforms have their own privacy policies and security standards. We are not responsible for their practices.

12. Children’s Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from minors.

13. Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be published on our website.

14. Contact Us

If you have any questions, concerns, or requests relating to privacy, please contact us:

prakasabloom@gmail.com

By engaging with Prakāśa Bloom services, programs, retreats, or digital content, you acknowledge that you have read and understood this Privacy Policy.